The Reputation Index
Every month we measure, per sector, how the largest companies handle the voice of their customers: not the internal satisfaction score that only they see, but the Google reviews that every customer and every AI assistant reads. Those who do well go into the Reputation Top 10. Those who don't hear it in private.
The indexes
Reputation Top 10 · Automotive · Netherlands
The 10 dealer groups that handle their Google reviews best, out of the 60 largest in the Netherlands. With name and score; the rest can request their position. Built on 1,882 verified Google profiles and 302,352 reviews.
Review performance by brand · Netherlands
How the dealer networks of 23 car brands handle complaints and responses, measured within the same 60 groups. From Renault (complaint gap 2.5%) to BMW (88.5%).
Reputation Top 10 · Automotive · Belgium
The 10 dealer groups that handle their Google reviews best, out of the 44 largest in Belgium. With name and score; the rest can request their position. Built on 887 measured Google profiles and 203,880 reviews.
Review performance by brand · Belgium
How the dealer networks of 23 car brands handle complaints and responses, measured within the same 44 groups. From Renault (complaint gap 2.7%) to Kia (67.0%).
Your sector next?
New sectors and countries will follow. Measure your own company, in any sector. Free reputation audit per location.
Request a free reputation audit →Where does your dealer group stand?
Request the report for your own organization. Your position, your figures and how you compare to the market.
What is the Reputation Index?
Every month, per sector, we compare the largest companies on one number: the Reputation Score from 0 to 100. It counts what customers think of you (stars and number of reviews) plus what you do with it yourself: how many reviews you answer, how fast, and how many complaints you leave unanswered. Being big doesn't help you. Responding well does.
How is it measured?
On public Google reviews, over the last twelve months. No surveys, no supplied figures, nothing a company can touch up itself. Every profile that counts can be traced back to the group's official domain, and we track acquisitions and mergers in a public register. So you can check it yourself.
Why isn't everyone included?
Because this is an award, not a pillory. Publicly, you see who does well: the top 10, with name and score. Not on the list? Then you can request your own position from us. The same yardstick for everyone, Repmanager customer or not. And is something wrong with your figures? Email [email protected] and we will correct it visibly.