Auto-reply for reviews
With Repmanager’s auto-reply, you respond to every incoming review automatically,without losing the personal touch.
Set rules based on star ratings or sentiment and let our AI craft answers in your brand’s voice. Show you care, strengthen your reputation, and climb faster in Google Maps..
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Choose how you reply automatically
You decide when and how reviews get an instant response. Set rules by star rating or sentiment and let AI handle the work in your style.
Custom rules
Send an apology for a 1-star review or thank someone right away for 5 stars. You’re in control of the conditions.
AI in your tone
Generate replies based on AI guidelines you define. Every message stays personal and consistent.
Full control
Decide the delay before sending and apply rules per location or across your entire organization.
Always the right answer, without the noise
Not every review deserves the same reply. With Repmanager, you choose exactly when and how to respond.
Sentiment
Negative reviews get an empathetic answer, positive reviews a quick thank-you. You stay in control.
Timing
Reply instantly or a few hours later. You set the delay so every response feels natural.
Location
Running multiple locations? Apply rules per branch to keep every answer relevant and personal.
Your own guidelines
Write replies in your own tone. Set AI-guidelines so every response reflects your brand.
Easy setup, endless options
Setting up notifications and auto-replies is simple yet powerful. Create multiple replies side by side, each with its own rules. For example: apologize for 1 star, thank for 5 stars, or add a personal note when sentiment is positive. You’ll always have the right response ready, fully tailored to the situation.
Choose AI or your own replies
With Repmanager, you decide how reviews are answered. Let AI respond based on guidelines you train and refine. Or create your own replies: add up to five variations and RepManager will rotate them automatically. Every response stays unique, personal, and true to your tone.
Why this works
Customers expect a quick response to their feedback. Replying within 24 hours shows you take reviews seriously, and it helps you rank higher on Google Maps. Fast follow-up is a key driver of visibility.
With Repmanager, this happens automatically. Every review gets a timely, fitting reply in your style. That means better visibility, more trust, and more value from every customer.More visibility. More trust. More revenue.
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Trusted by professionals
Our beta access users rate RepManager 4.8 out of 5 stars. Why? Because smart review management works.
“Negative reviews could delay or even cost our deals.
Now we're actively monitoring feedback and turning complaints into customer loyalty.”
“Previously, it took our team hours to manually monitor and answer reviews. Now RepManager automates this process, allowing us to save at least 10 hours a month and we can focus on improving our service. “
“Our customers expect top service. By responding quickly and professionally to reviews via RepManager.ai, we show that we listen to feedback and always strive to improve. This has given our customer satisfaction a significant boost.”
“As an SEO agency, we know how important online visibility and reputation are. With RepManager.ai, our customers can share their reviews automated monitoring and answering, which not only saves them time, but also strengthens their online authority.”
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Can I cancel my subscription at any time?
Absolutely. RepManager runs on a flexible monthly subscription without long-term commitments. You can cancel at any time, your access will remain active until the end of your billing period. No automatic renewals without your approval, no hidden conditions.
How does the Action Points dashboard help me manage reviews more efficiently?
The dashboard automatically highlights which reviews require immediate attention. Based on sentiment and keywords, you get a clear overview per location including complaints, recurring signals or negative trends, so you never miss what matters and can act fast.
How does the system detect complaints in reviews?
Our AI analyzes the star rating, tone, and content of each review. Complaints, negative emotions and phrases like “disappointed” or “poor contact” are automatically identified and flagged, so you can respond with focus and precision.
How does RepManager work?
You connect your Google Business Profile in under a minute. All reviews are automatically imported into a central dashboard. From there, you get instant customer insights, manage responses per location, and generate AI replies with one click. No hassle, just clarity and control.
What's the difference between the Starter and Pro packages?
With Basic, you manage one location and get access to all core features: AI replies, sentiment analysis and email notifications. Pro is built for multi-location businesses and agencies, it lets you manage multiple sites, compare performance, and receive actionable reports. Both plans include automated email updates.
Can I respond to reviews automatically or manually?
Our AI generates a draft reply based on tone and content. You can send it directly, edit it, or generate a new version with one click until it fits perfectly. Whether automated or manual, you stay in full control.
Which platforms are supported?
RepManager is fully optimized for Google Business Profiles. This keeps the platform simple, fast and powerful, exactly what you need to start creating impact today.
How will I get notified of new reviews?
You’ll receive automatic email notifications as soon as a new review is posted. Notifications can be configured per location, so you stay on top of everything and respond quickly.
Is there a free trial period?
Yes. You start with a 7-day free trial. During this period, you get access to 1 location and 25 AI replies. You’ll enter your payment details via Stripe upfront, but no charges apply if you cancel within 7 days. You can upgrade to Basic or Pro at any time, you're in control.