Review management for gyms
Repmanager helps gyms and fitness chains respond to reviews quickly, consistently, and professionally. Connected chains save an average of 4 hours per week on review management.
Repmanager only reads your reviews and only posts replies you allow. Nothing changes on your business profile. You can disconnect at any time.
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Rotterdam
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Problem
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The cable crossover machine has been out of order for three weeks now and nobody seems to be doing anything about it. For the price you pay here, you'd expect better.
Answered automatically
Thanks for letting us know, Karim. You're right that this has taken too long. We're working on it and will keep you posted as soon as the machine is back in use. Feel free to speak to one of our staff members if you have any questions in the meantime.
Why gyms choose Repmanager
With Repmanager, you get all the tools you need to take your online reputation in fitness seriously, without it costing you much time or effort.
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Sector-specific review management
Trainer feedback, equipment complaints, and comments about crowding: all categorised by type. From a first trial session to a long-term membership.
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Advanced review automation
Make sure you reply to every review within an hour with our review auto-reply. Link it to your trained AI or to fixed reply templates.
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AI that understands your gym
AI trained on fitness terminology, membership experience, and facility complaints. Responds professionally to criticism about crowding and warmly to compliments about trainers.
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Insight per location
Track reputation per gym, per region, per location manager. See which location scores highest and which one needs attention.
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Multi-user and roles
Manage all locations from one dashboard. From head office to front desk: one overview, full control.
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Multi-location control
Invite managers to manage their own gym while you keep the overview from a master account. Manual or automatic replies based on sentiment, stars, and keywords. Configurable per location.
Manual or automatic replies based on sentiment, stars, and keywords. Configurable per location.
How Repmanager works for your gym
50+
Trusted partners
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5.0
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"With three locations and growing brands like Omoda and Jaecoo, Repmanager saves us 30 minutes every day. That time goes to customers in the showroom."
Robin Jongerius
Hans Jongerius
5.0
"With three locations and growing brands like Omoda and Jaecoo, Repmanager saves us 30 minutes every day. That time goes to customers in the showroom."
Robin Jongerius
Hans Jongerius
Why Repmanager matters for gyms
Repmanager helps gyms and fitness chains respond to reviews quickly, consistently, and at scale. Every unanswered complaint is a missed chance to keep a member.
Auto-reply that never misses a review
Set the rules for when Repmanager replies automatically, based on stars, sentiment, or keywords. Every review gets a response within the hour, even during the January peak or on a busy Saturday morning at the front desk.
AI that knows your brand and your location
Train the AI per location on your tone of voice, membership policy, and facilities. Replies feel like they came from the location manager, whether you have one gym or twenty. Repmanager always replies in the same tone.
Start today. Post your first reply today.
Free for one Google profile, no payment details. Managing multiple locations? Book a 15-minute demo.
Repmanager only reads your reviews and only posts replies you allow. Nothing changes on your business profile. You can disconnect at any time.
What features does Repmanager offer?
With Repmanager, you get all the tools you need to take your online reputation in fitness seriously, without it costing you much time or effort.
Notifications
Get notified the moment a new review comes in. Know within minutes what's happening, even outside office hours. Combine notifications with automation for immediate follow-up. That way you meet 24-hour response targets without extra workload.
AI-driven replies
The AI writes responses in your tone of voice, trained on your own guidelines and exceptions per location. You decide whether to send, edit, or auto-publish, one click and the reply is ready.
Read more
Advanced review automation
Set the rules for when Repmanager replies automatically, based on stars, sentiment or keywords. Link the trigger to your trained AI or to fixed templates, organization-wide or per location.
Read more
Central review management for multi-location accounts
Manage all reviews from all your locations in one dashboard, filter by location or location group, and see exactly where action is needed. No scattered tabs, no forgotten replies, just one central overview for the entire business.
Read more
Roles and user management
Give location managers access to their own location while you keep oversight from a master account. Decide per role who can reply to reviews, change settings, or just view.
Read more
Review analytics
Track your reputation per location, per brand and over time in clear dashboards. See which locations score best, where complaints keep coming back and where there is room to grow, without having to build a spreadsheet.
What are Repmanager's prices?
Calculate how much Repmanager costs for your organization
Free
All your reviews in one smart dashboard, with 25 AI replies per month. Free to use, no payment details required.
€0
per month
Included
1 location, with Google and Klantenvertellen connected
All your reviews in one overview
Instant notification for every new review
25 AI replies per month
Dashboard with your reputation score
Free, no payment details
Lite
For business owners who want every review answered, without chasing them yourself. Unlimited AI replies and auto-reply.
€39
ex. VAT
per month
Everything in Free, plus:
Up to 5 locations
Unlimited AI replies
AI trained on your tone of voice
Reply rules that answer reviews automatically
Review invitations via email and QR code
In-depth review analytics
Email support
Most popular
Pro
For organizations with multiple locations that want control per location. Compare locations, track KPI goals and work with your whole team.
€149
ex. VAT
per month
Everything in Lite, plus:
5 locations included, expandable up to 70
Unlimited users, with roles and permissions
Rep Shield blocks risky replies and filters spam
KPI targets for rating, response rate and response time
Compare locations side by side
Biggest complaints and compliments from your reviews
Personal onboarding and help with your AI settings
Support via email and meetings
Free
All your reviews in one smart dashboard, with 25 AI replies per month. Free to use, no payment details required.
€0
per month
Included
1 location, with Google and Klantenvertellen connected
All your reviews in one overview
Instant notification for every new review
25 AI replies per month
Dashboard with your reputation score
Free, no payment details
Lite
For business owners who want every review answered, without chasing them yourself. Unlimited AI replies and auto-reply.
€32
ex. VAT
per month, billed yearly
Everything in Free, plus:
Up to 5 locations
Unlimited AI replies
AI trained on your tone of voice
Reply rules that answer reviews automatically
Review invitations via email and QR code
In-depth review analytics
Email support
Most popular
Pro
For organizations with multiple locations that want control per location. Compare locations, track KPI goals and work with your whole team.
€124
ex. VAT
per month, billed yearly
Everything in Lite, plus:
5 locations included, expandable up to 70
Unlimited users, with roles and permissions
Rep Shield blocks risky replies and filters spam
KPI targets for rating, response rate and response time
Compare locations side by side
Biggest complaints and compliments from your reviews
Personal onboarding and help with your AI settings
Support via email and meetings
FAQs
Everything you need to know about Repmanager
Can I try Repmanager for free for my gym or fitness chain?
Yes. You can try Repmanager for free. If you have multiple locations, we are happy to set up the trial period together, so you can test it immediately with the right locations, users and review settings. Want to know how your locations are performing first? Request a free reputation check.
How much does Repmanager cost for a gym with multiple locations?
For one location, Repmanager starts with the Lite package. For gyms and fitness chains with multiple locations, the Pro package is usually the best fit. The price depends on the number of locations you want to connect.
Can Repmanager respond to complaints about equipment, crowding or memberships?
Yes. The AI can be configured around your tone of voice, house rules, facilities and membership policy. This allows Repmanager to respond appropriately to complaints about broken equipment, crowding, trainers, service or subscriptions.
Do we stay in control of automated review replies?
Yes. You decide which reviews can be answered automatically and which ones should be checked manually first. For example, negative reviews, complaints about safety or equipment, or comments about specific staff members.