Review management for gyms
Repmanager helps gyms and fitness chains respond to reviews quickly, consistently, and professionally. Connected chains save an average of 4 hours per week on review management.
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Rotterdam
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Problem
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The cable crossover machine has been out of order for three weeks now and nobody seems to be doing anything about it. For the price you pay here, you'd expect better.
Answered automatically
Thanks for letting us know, Karim. You're right that this has taken too long. We're working on it and will keep you posted as soon as the machine is back in use. Feel free to speak to one of our staff members if you have any questions in the meantime.
Why gyms choose Repmanager
With Repmanager, you get all the tools you need to take your online reputation in fitness seriously, without it costing you much time or effort.
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Sector-specific review management
Trainer feedback, equipment complaints, and comments about crowding: all categorised by type. From a first trial session to a long-term membership.
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Advanced review automation
Make sure you reply to every review within an hour with our review auto-reply. Link it to your trained AI or to fixed reply templates.
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AI that understands your gym
AI trained on fitness terminology, membership experience, and facility complaints. Responds professionally to criticism about crowding and warmly to compliments about trainers.
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Insight per location
Track reputation per gym, per region, per location manager. See which location scores highest and which one needs attention.
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Multi-user and roles
Manage all locations from one dashboard. From head office to front desk: one overview, full control.
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Multi-location control
Invite managers to manage their own gym while you keep the overview from a master account. Manual or automatic replies based on sentiment, stars, and keywords. Configurable per location.
Manual or automatic replies based on sentiment, stars, and keywords. Configurable per location.
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Reliable partners
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5.0
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“With three branches and growing brands such as Omoda and Jaecoo, Repmanager saves us 30 minutes every day. That time goes to customers in the showroom.”
Robin Jongerius
Hans Jongerius
Why Repmanager matters for gyms
Repmanager helps gym owners respond to reviews quickly, consistently, and at scale. On average, connected chains save 4 hours a week on review management.
Auto-reply that never misses a review
Set the rules for when Repmanager replies automatically, based on stars, sentiment, or keywords. Every review gets a response within the hour, even during peak hours or the holidays, without pulling your staff off the gym floor.
AI that knows your brand and your store
Train the AI per location on your tone of voice, return policy, and product knowledge. Replies feel like they came from the gym manager themselves, whether you have one gym or ten.
Managing multiple locations? We'll set up a custom trial
We'll look at your structure together and configure Repmanager for your locations.
What features does Repmanager offer?
With Repmanager, you get all the tools you need to take your online reputation in fitness seriously, without it costing you much time or effort.
Notifications
Get notified the moment a new review comes in, configurable per location and per sentiment. Know within minutes what's happening and reply within Google's 24-hour window, even on busy days.
AI-driven replies
The AI writes responses in your tone of voice, trained on your own guidelines and exceptions per location. You decide whether to send, edit, or auto-publish, one click and the reply is ready.
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Advanced review automation
Set the rules for when Repmanager replies automatically, based on stars, sentiment, or keywords. Link the trigger to your trained AI or to fixed templates, organization-wide or per location.Stel zelf in .
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Central review management for multi-location dealers
Manage all reviews from all your locations in one dashboard, filter by location or location group, and see exactly where action is needed. No scattered tabs, no forgotten replies, just one central overview for the entire business.
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Roles and user management
Give location managers access to their own location while you keep oversight from a master account. Decide per role who can reply to reviews, change settings, or just view.
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Review analytics
Track your reputation per location, per brand, and over time in clear dashboards. See which locations score best, where complaints come back, and where growth is happening — no spreadsheet required.
What are Repmanager's prices?
Calculate how much Repmanager costs for your organization
Lite
For organizations with one location that want to manage reviews professionally and systematically.
$29
ex. VAT
Monthly
Features:
Manage Google reviews
Manage customer reviews
Smart, customizable review notifications
Automatic replies with auto-reply
Trainable AI in your tone of voice
1 user
1 location
Email support
Unlimited AI replies
Comprehensive review analytics
Google Business Profile integration
Fully automated AI auto-reply
Most popular
Pro
For businesses with multiple locations that want to manage per location and leave nothing to chance.
$149
ex. VAT
Monthly
Everything in Lite, plus:
5 locations included
Extra locations: flexibly scalable
Unlimited AI replies
Personal onboarding and AI setup help
Email and meeting support
Multi-user access
User roles and permissions management
Rep Shield spam detection
Enterprise
For large organizations with complex structures. Fully tailored to your needs
On request
ex. VAT
Monthly
Everything from Lite/Pro, plus:
From 70 locations
Fully custom
Dedicated onboarding
Priority support
Custom solution
Lite
For organizations with one location that want to manage reviews professionally and systematically.
$24
ex. VAT
Monthly
Includes
Manage Google reviews
Manage customer reviews
Smart, customizable review notifications
Automatic replies with auto-reply
Trainable AI in your tone of voice
1 user
1 location
Email support
Unlimited AI replies
Comprehensive review analytics
Google Business Profile integration
Fully automated AI auto-reply
Most popular
Pro
For businesses with multiple locations that want to manage per location and leave nothing to chance.
$124
ex. VAT
Monthly
Everything in Lite, plus:
5 locations included
Extra locations: flexibly scalable
Unlimited AI replies
Personal onboarding and AI setup help
Email and meeting support
Multi-user access
User roles and permissions management
Rep Shield spam detection
Enterprise
For large organizations with complex structures. Fully tailored to your needs.
On request
ex. VAT
Monthly
Everything from Lite/Pro, plus:
From 70 locations
Fully custom
Dedicated onboarding
Priority support
Custom solutions
FAQs
Everything you need to know about Repmanager
Can I try Repmanager for free for my gym or fitness chain?
Yes. You can try Repmanager for free. If you have multiple locations, we are happy to set up the trial period together, so you can test it with the right locations, user roles and review settings.
How much does Repmanager cost for a gym with multiple locations?
For one location, Repmanager starts with the Lite package. For gyms and fitness chains with multiple locations, the Pro package is usually the best fit. The price depends on the number of locations you want to connect.
Can Repmanager respond to complaints about equipment, crowding or memberships?
Yes. The AI can be configured around your tone of voice, house rules, facilities and membership policy. This allows Repmanager to respond appropriately to complaints about broken equipment, crowding, trainers, service or subscriptions.
Do we stay in control of automated review replies?
Yes. You decide which reviews can be answered automatically and which ones should be checked manually first. For example, negative reviews, complaints about safety or equipment, or comments about specific staff members.