Full control over your customer reviews
The Review Manager is the beating heart of RepManager. This is where all Google reviews come in, from all your locations, in one central environment. No more separate tabs. No Excel sheets. No forgotten comments. One place where you can immediately see what customers say, where and when.
Whether you have one location or dozens: with the Review Manager, you can maintain an overview and control.
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Full overview by location (group)
In the Review Manager, you can view all incoming reviews in one central timeline. You can see at a glance what is being said, at what location, with what sentiment and what urgency. For companies with multiple branches, it is possible to filter reviews by location or location group. That way, you can see exactly which locations score well, and where adjustments need to be made. This makes it particularly suitable for franchises, chains or SMEs with multiple teams that take customer feedback seriously.
Everything in one timeline
View all incoming reviews in one central place. You can immediately see what is being said, when, and at which location.
Filter by location (group)
Zoom in to locations or location groups. Compare performance and see where adjustments are needed — clearly and quickly.
Everything in one timeline
Perfect for organizations with multiple offices or teams. Everyone works from the same review environment.
Smart filters for targeted follow-up
Create order by filtering for outstanding, old, or already answered reviews. Immediately filter the reviews that are important to you at that moment. No noise, get started right away.
Sentiment
Filter directly for positive, neutral or negative reviews for a quick overview.
Intention
Filter directly for positive, neutral or negative reviews for a quick overview.
Status
Filter directly for positive, neutral or negative reviews for a quick overview.
Urgency
Filter directly for positive, neutral or negative reviews for a quick overview.
Context per review, at a glance
With each review, you automatically see which location it belongs to, whether the sentiment is positive or negative, and whether it's a recommendation, question, or problem. RepManager automatically indicates which reviews are urgent for answering. That way, you always know what to prioritize.
From the overview, you can immediately respond professionally with the AI module, so that your reputation is not only monitored — but actively strengthened.
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Focus on specific words in the review data
One of the most powerful features in the Review Manager is the search function. This allows you to quickly find specific words or phrases in all reviews. This is ideal for companies that verify that certain products, brands, or employees are mentioned in customer feedback. This function is also indispensable for legal checks or recurring complaint patterns. One search term — and you'll immediately see all relevant reviews.
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Trusted by professionals
Our beta access users rate RepManager 4.8 out of 5 stars. Why? Because smart review management works.
“Negative reviews could delay or even cost our deals.
Now we're actively monitoring feedback and turning complaints into customer loyalty.”
“Previously, it took our team hours to manually monitor and answer reviews. Now RepManager automates this process, allowing us to save at least 10 hours a month and we can focus on improving our service. “
“Our customers expect top service. By responding quickly and professionally to reviews via RepManager.ai, we show that we listen to feedback and always strive to improve. This has given our customer satisfaction a significant boost.”
“As an SEO agency, we know how important online visibility and reputation are. With RepManager.ai, our customers can share their reviews automated monitoring and answering, which not only saves them time, but also strengthens their online authority.”
Want to get a grip on your reviews without doing it yourself?
This service is available based on a quote and order. The price depends on the volume, number of locations and any customized agreements.
Can I cancel my subscription at any time?
Absolutely. RepManager runs on a flexible monthly subscription without long-term commitments. You can cancel at any time, your access will remain active until the end of your billing period. No automatic renewals without your approval, no hidden conditions.
How does the Action Points dashboard help me manage reviews more efficiently?
The dashboard automatically highlights which reviews require immediate attention. Based on sentiment and keywords, you get a clear overview per location including complaints, recurring signals or negative trends, so you never miss what matters and can act fast.
How does the system detect complaints in reviews?
Our AI analyzes the star rating, tone, and content of each review. Complaints, negative emotions and phrases like “disappointed” or “poor contact” are automatically identified and flagged, so you can respond with focus and precision.
How does RepManager work?
You connect your Google Business Profile in under a minute. All reviews are automatically imported into a central dashboard. From there, you get instant customer insights, manage responses per location, and generate AI replies with one click. No hassle, just clarity and control.
What's the difference between the Starter and Pro packages?
With Basic, you manage one location and get access to all core features: AI replies, sentiment analysis and email notifications. Pro is built for multi-location businesses and agencies, it lets you manage multiple sites, compare performance, and receive actionable reports. Both plans include automated email updates.
Can I respond to reviews automatically or manually?
Our AI generates a draft reply based on tone and content. You can send it directly, edit it, or generate a new version with one click until it fits perfectly. Whether automated or manual, you stay in full control.
Which platforms are supported?
RepManager is fully optimized for Google Business Profiles. This keeps the platform simple, fast and powerful, exactly what you need to start creating impact today.
How will I get notified of new reviews?
You’ll receive automatic email notifications as soon as a new review is posted. Notifications can be configured per location, so you stay on top of everything and respond quickly.
Is there a free trial period?
Yes. You start with a 7-day free trial. During this period, you get access to 1 location and 25 AI replies. You’ll enter your payment details via Stripe upfront, but no charges apply if you cancel within 7 days. You can upgrade to Basic or Pro at any time, you're in control.
