Peak-proof scalability: How Bochane Groep manages 80+ Google reviews a day without stress
The challenge: A constant fight against volume
Bochane Groep is a major player, and that scale shows up in their review volume. The team receives 50 to 80 Google reviews every day. On top of that, there was a legacy issue: a backlog of more than 2,000 unanswered reviews.
Internally, the SLA is strict: every review must be answered within 48 hours.
The bottleneck was time. Doing this manually costs an average of 1.5 hours per day. During campaigns and action weeks, review volume spiked, and the team sometimes spent an entire morning typing alone.
There was also operational complexity. Bochane works decentralised. Negative feedback must reach the right location manager fast, without marketing becoming a slow relay point.
The solution: Repmanager as a smart operational layer
Bochane chose a hybrid setup. They already use enterprise systems for sales data, but they lacked a flexible tool for day-to-day review handling at scale.
Repmanager.ai was implemented as the operational engine:
- A buffer for peak days: Repmanager absorbs the bulk. All 4 and 5-star reviews are answered instantly with consistent, personal replies generated by AI. This keeps response speed high and brand tone consistent across locations.
- Intelligent routing: Outliers and negative reviews are filtered out. The AI recognises sentiment so the marketing team only spends time on cases that truly need human attention, while the right stakeholders can act faster.
- Backlog elimination: Repmanager helped Bochane work through the historic backlog efficiently, bringing the counter back to zero.
This turned online reputation management from a daily fire drill into a scalable process, even when review volume surges during marketing activity.
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Trusted by professionals
Our beta access users rate RepManager 4.8 out of 5 stars. Why? Because smart review management works.
Bochane Groep
“Negative reviews could delay or even cost our deals.
“Previously, it took our team hours to manually monitor and answer reviews. Now RepManager automates this process, allowing us to
“Our customers expect top service. By responding quickly and professionally to reviews via RepManager.ai, we show that we listen to feedback and always strive to improve. This has given our customer satisfaction a significant boost.”
"With three locations and growing brands like Omoda and Jaecoo, Repmanager saves us 30 minutes every day. That time is spent with customers in the showroom."
