Review management for restaurants, cafés, and hotels
Most restaurants don't reply to reviews. A missed opportunity, because replying everywhere shows you care about your guests and improves your local visibility at the same time. With Repmanager this happens automatically in your own style. That way you build a stronger reputation and climb in Google Maps.
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Amsterdam
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Problem
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Very disappointed with the service. The food arrived very late and was cold on top of that.
Answered automatically
Sorry to hear that, Ben. We take our food and service standards very seriously. Please reach out to our location manager Mark Jansen at 020-123 456 so we can find a fitting solution.
Why hospitality chooses Repmanager
Starting at $24 a month, you get all the tools you need to take your online reputation in hospitality seriously, without it costing you much time or effort.
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Hospitality-specific review management
From reservations and waiting times to service and the dining experience. Repmanager understands the context and replies in your tone of voice.
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Faster replies than your competitor
Within minutes you see if anyone complains about service, atmosphere, or price. Reply right away, manually or automatically, before your competitor even notices.
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AI that understands hospitality
Trained on hospitality language and guest experience. Replies professionally to complaints and enthusiastically to compliments, all in your own style.
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Insight per location
See how your different locations or teams are scoring. Find out where your guests are most satisfied and where there's room to improve.
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Active review collection
Automatically invite guests to leave a review after their visit. With QR codes or follow-up messages, you boost the number of positive reviews.
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Multi-location control
Invite location managers to manage their own location while you keep the overview from a master account.
Manual or automatic replies based on sentiment, stars, and keywords Configurable per location.
50+
trusted partners
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5.0
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With three locations and growing brands like Omoda and Jaecoo, Repmanager saves us 30 minutes a day. That time goes to customers in the showroom.
Robin Jongerius
Hans Jongerius
Why Repmanager matters for hospitality
Repmanager helps hospitality businesses respond to reviews quickly, consistently, and at scale. On average, connected restaurants, cafés, and hotels save 4 hours a week on review management with Repmanager.
Reviews as fuel for local SEO
A positive, optimized, and above all active Google Business Profile drives better performance in Google Maps. Replying to reviews is the easiest way to keep your GBP active.
Rank higher in LLMs
Large language models like ChatGPT, Claude, and Gemini weigh reviews heavily in their ranking factors. The more reviews you receive and manage, the more often you'll be mentioned.
Managing multiple locations? We'll set up a custom trial
We'll look at your structure together and configure Repmanager for your locations.
What features does Repmanager have?
With Repmanager, you get all the tools you need to take your online reputation seriously in the hospitality industry, without spending a lot of time or effort
Notifications
Get notified the moment a new review comes in, configurable per location and per sentiment. Know within minutes what's happening and reply within Google's 24-hour window, even on busy days.
AI-driven replies
The AI writes responses in your tone of voice, trained on your own guidelines and exceptions per location. You decide whether to send, edit, or auto-publish, one click and the reply is ready.
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Advanced review automation
Set the rules for when Repmanager replies automatically, based on stars, sentiment, or keywords. Link the trigger to your trained AI or to fixed templates, organization-wide or per location.Stel zelf in .
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Central review management for multi-location dealers
Manage all reviews from all your locations in one dashboard, filter by location or location group, and see exactly where action is needed. No scattered tabs, no forgotten replies, just one central overview for the entire business.
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Roles and user management
Give location managers access to their own location while you keep oversight from a master account. Decide per role who can reply to reviews, change settings, or just view.
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Review analytics
Track your reputation per location, per brand, and over time in clear dashboards. See which locations score best, where complaints come back, and where growth is happening — no spreadsheet required.
What are Repmanager's prices?
Calculate how much Repmanager costs for your organization
Lite
For organizations with one location that want to manage reviews professionally and systematically.
$29
ex. VAT
Monthly
Features:
Manage Google reviews
Manage customer reviews
Smart, customizable review notifications
Automatic replies with auto-reply
Trainable AI in your tone of voice
1 user
1 location
E-mail support
Unlimited AI replies
Comprehensive review analytics
Google Business Profile integration
Fully automated AI auto-reply
Most popular
Pro
For businesses with multiple locations that want to manage per location and leave nothing to chance.
$149
ex. VAT
Monthly
Everything in Lite, plus:
5 locations included
Extra locations: flexibly scalable
Unlimited AI replies
Personal onboarding and AI setup help
Email and meeting support
Multi-user access
User roles and permissions management
Rep Shield spam detection
Enterprise
For large organizations with complex structures. Fully tailored to your needs
On request
ex. VAT
Monthly
Everything from Lite/Pro, plus:
From 70 locations
Fully custom
Dedicated onboarding
Priority support
Custom solution
Lite
For organizations with one location that want to manage reviews professionally and systematically.
$24
ex. VAT
Monthly
Includes
Manage Google reviews
Manage customer reviews
Smart, customizable review notifications
Automatic replies with auto-reply
Trainable AI in your tone of voice
1 user
1 location
E-mail support
Unlimited AI replies
Comprehensive review analytics
Google Business Profile integration
Fully automated AI auto-reply
Most popular
Pro
For businesses with multiple locations that want to manage per location and leave nothing to chance.
$124
ex. VAT
Monthly
Everything in Lite, plus:
5 locations included
Extra locations: flexibly scalable
Unlimited AI replies
Personal onboarding and AI setup help
Email and meeting support
Multi-user access
User roles and permissions management
Rep Shield spam detection
Enterprise
For large organizations with complex structures. Fully tailored to your needs.
On request
ex. VAT
Monthly
Everything from Lite/Pro, plus:
From 70 locations
Fully custom
Dedicated onboarding
Priority support
Custom solutions
Frequently asked questions
Everything you need to know about Repmanager
Can I try Repmanager for free for my restaurant, café or hotel?
Yes. You can try Repmanager for free. If you have multiple locations, we are happy to set up the trial period together, so you can test it immediately with the right locations, users and review settings.
How much does Repmanager cost for a hospitality business?
For one location, Repmanager starts with the Lite package. For hospitality businesses with multiple locations, the Pro package is usually the best fit. The price depends on the number of locations you want to connect.
Can Repmanager match the tone of voice of my hospitality business?
Yes. The AI can be tailored to your preferred response style. Whether you want to reply in a friendly, informal, professional or personal way, Repmanager helps you respond to reviews in a way that fits your business.
Can we decide which reviews are answered automatically?
Yes. You stay in control of automated replies. You can decide when Repmanager responds automatically and when a review should be checked manually first, for example with negative reviews or complaints about service, food, waiting times or reservations.