Review management for restaurants and cafés
Most restaurants and cafés don't reply to their reviews. A missed chance, because every reply shows you care about your guests and helps you get found in Google Maps. With Repmanager it happens automatically, in your own style.
Repmanager only reads your reviews and only posts replies you allow. Nothing changes on your business profile. You can disconnect at any time.
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Amsterdam
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Problem
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Very disappointed with the service. The food arrived very late and was cold on top of that.
Answered automatically
Sorry to hear that, Gerard. We take our service standards very seriously. Please reach out to our location manager Mark Jansen at 020-123 456 so we can find a fitting solution.
Why hospitality chooses Repmanager
From €39 a month you have everything you need to take your reviews seriously, without giving up your evenings.
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Hospitality-specific review management
From reservations and waiting times to service and the dining experience. Repmanager understands the context and replies in your tone of voice.
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Faster replies than your competitor
Within minutes you see if anyone complains about service, atmosphere, or price. Reply right away, manually or automatically, before your competitor even notices.
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AI that understands hospitality
Trained on hospitality language and guest experience. Replies professionally to complaints and enthusiastically to compliments, all in your own style.
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Insight per location
See how your different locations or teams are scoring. Find out where your guests are most satisfied and where there's room to improve.
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Active review collection
Automatically invite guests to leave a review after their visit. With QR codes or follow-up messages, you boost the number of positive reviews.
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Multi-location control
Invite location managers to manage their own location while you keep the overview from a master account.
Manual or automatic replies based on sentiment, stars, and keywords Configurable per location.
How Repmanager works for your hospitality business
50+
trusted partners
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5.0
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With three locations and growing brands like Omoda and Jaecoo, Repmanager saves us 30 minutes a day. That time goes to customers in the showroom.
Robin Jongerius
Hans Jongerius
5.0
With three locations and growing brands like Omoda and Jaecoo, Repmanager saves us 30 minutes a day. That time goes to customers in the showroom.
Robin Jongerius
Hans Jongerius
Why Repmanager matters for restaurants and cafés
Repmanager helps restaurants and cafés answer every review quickly and in their own tone, even on a busy night. Running hotels? We have a separate page for hotel groups.
Reviews as fuel for local SEO
An active Google Business Profile with good reviews performs better in Google Maps. Replying to reviews is the easiest way to keep your profile active.
Visible in AI answers
AI assistants like ChatGPT and Gemini read your reviews when they recommend a restaurant. What guests write about you, and how you reply, shapes how you come across there.
Start today. Post your first reply today.
Free for one Google profile, no payment details. Managing multiple locations? Book a 15-minute demo.
Repmanager only reads your reviews and only posts replies you allow. Nothing changes on your business profile. You can disconnect at any time.
What features does Repmanager have?
With Repmanager, you get all the tools you need to take your online reputation seriously in the hospitality industry, without spending a lot of time or effort
Notifications
Get notified the moment a new review comes in. Know within minutes what's happening, even outside office hours. Combine notifications with automation for immediate follow-up. That way you meet 24-hour response targets without extra workload.
AI-driven replies
The AI writes responses in your tone of voice, trained on your own guidelines and exceptions per location. You decide whether to send, edit, or auto-publish, one click and the reply is ready.
Read more
Advanced review automation
Set the rules for when Repmanager replies automatically, based on stars, sentiment or keywords. Link the trigger to your trained AI or to fixed templates, organization-wide or per location.
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Central review management for multi-location accounts
Manage all reviews from all your locations in one dashboard, filter by location or location group, and see exactly where action is needed. No scattered tabs, no forgotten replies, just one central overview for the entire business.
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Roles and user management
Give location managers access to their own location while you keep oversight from a master account. Decide per role who can reply to reviews, change settings, or just view.
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Review analytics
Track your reputation per location, per brand and over time in clear dashboards. See which locations score best, where complaints keep coming back and where there is room to grow, without having to build a spreadsheet.
Review management in other industries
The same approach, set up for a different industry. See how it works there.
Automotive
Google profiles per brand and location, with the importer's KPIs in view.
Hotels
Each hotel its own voice, the group one house style, in the guest's language.
Retail
See per store which complaint keeps coming back, replies in line with the brand.
Telecom
Reviews from owned, franchise and partner stores, with problems routed to whoever can solve them.
Gyms
A fast, personal reply per club, even on busy days.
All industries
Compare per industry what reviews are about and who replies to them.
What are Repmanager's prices?
Calculate how much Repmanager costs for your organization
Free
All your reviews in one smart dashboard, with 25 AI replies per month. Free to use, no payment details required.
€0
per month
Included
1 location, with Google and Klantenvertellen connected
All your reviews in one overview
Instant notification for every new review
25 AI replies per month
Dashboard with your reputation score
Free, no payment details
Lite
For business owners who want every review answered, without chasing them yourself. Unlimited AI replies and auto-reply.
€39
ex. VAT
per month
Everything in Free, plus:
Up to 5 locations
Unlimited AI replies
AI trained on your tone of voice
Reply rules that answer reviews automatically
Review invitations via email and QR code
In-depth review analytics
Email support
Most popular
Pro
For organizations with multiple locations that want control per location. Compare locations, track KPI goals and work with your whole team.
€149
ex. VAT
per month
Everything in Lite, plus:
5 locations included, expandable up to 70
Unlimited users, with roles and permissions
Rep Shield blocks risky replies and filters spam
KPI targets for rating, response rate and response time
Compare locations side by side
Biggest complaints and compliments from your reviews
Personal onboarding and help with your AI settings
Support via email and meetings
Free
All your reviews in one smart dashboard, with 25 AI replies per month. Free to use, no payment details required.
€0
per month
Included
1 location, with Google and Klantenvertellen connected
All your reviews in one overview
Instant notification for every new review
25 AI replies per month
Dashboard with your reputation score
Free, no payment details
Lite
For business owners who want every review answered, without chasing them yourself. Unlimited AI replies and auto-reply.
€32
ex. VAT
per month, billed yearly
Everything in Free, plus:
Up to 5 locations
Unlimited AI replies
AI trained on your tone of voice
Reply rules that answer reviews automatically
Review invitations via email and QR code
In-depth review analytics
Email support
Most popular
Pro
For organizations with multiple locations that want control per location. Compare locations, track KPI goals and work with your whole team.
€124
ex. VAT
per month, billed yearly
Everything in Lite, plus:
5 locations included, expandable up to 70
Unlimited users, with roles and permissions
Rep Shield blocks risky replies and filters spam
KPI targets for rating, response rate and response time
Compare locations side by side
Biggest complaints and compliments from your reviews
Personal onboarding and help with your AI settings
Support via email and meetings
Frequently asked questions
Everything you need to know about Repmanager
Can I use Repmanager for free for my restaurant or café?
Yes. With the free plan you get notified of every new review and the AI drafts a reply for you. Have multiple locations? We're happy to set it up with you, with the right locations, users and settings. Want to know how your locations are performing first? Request a free reputation check.
How much does Repmanager cost for a hospitality business?
For one location, Repmanager starts with the Lite package. For hospitality businesses with multiple locations, the Pro package is usually the best fit. The price depends on the number of locations you want to connect.
Can Repmanager match the tone of voice of my hospitality business?
Yes. The AI can be tailored to your preferred response style. Whether you want to reply in a friendly, informal, professional or personal way, Repmanager helps you respond to reviews in a way that fits your business.
Can we decide which reviews are answered automatically?
Yes. You stay in control of automated replies. You can decide when Repmanager responds automatically and when a review should be checked manually first, for example with negative reviews or complaints about service, food, waiting times or reservations.