Manage reputation on numbers, not gut feeling
With one location, you know whether your reviews are under control. With eight, you don't. Who replied today? Which location is falling behind? And does your picture match what customers are writing?
Pro makes reputation manageable. From €124 per month, reviews from all your locations come into one environment, your team works together with roles and permissions, and you see scores, trends and targets per location. So you don't just know that reviews get answered, you know how every location is doing.
€124 per month with annual billing, ex VAT. 5 locations included, flexibly scalable.
Amsterdam
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Problem
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Very disappointed with the service. The appointment was cancelled and the staff seemed completely uninterested.
Answered automatically
We're sorry to hear that, Ben. We take our level of service very seriously. Please feel free to contact our branch manager Mark Jansen on 020-123 456, so we can find a suitable solution together.
See which location is doing well, and which needs attention
Your organization's average says very little. One location in a dip skews the picture, and you only notice when customers stay away or the quarterly numbers disappoint.
In Pro, all your locations sit side by side in one table: score, response rate, response time and whether they're hitting their targets. Sortable, with trends per location. One glance tells you who's running well and where to step in. Not once a quarter in a report, but live, every day.
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Every location, every source
Google, Kiyoh and Klantenvertellen from every location in one timeline. Multiple profiles per location come together neatly too.
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Your team works together
Multi-user with roles and permissions. Location managers run their own location, you keep the overview through the master account.
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You manage by numbers
One reputation score with the trends underneath: stars, response rate, sentiment. Not a loose list of reviews, but a picture.
5 locations included. Endlessly scalable. Multiple profiles per location? No problem.
Every review answered, at every location, in the right tone
The foundation under everything: the AI that replies. You set it up once at organization level: your tone, your guidelines. Every location automatically uses those settings, until you fill in custom settings for a location. Then those apply. So you set up ten locations in one go, and only give the locations that are genuinely different their own configuration.
Auto-reply works the same way: organization-wide or per location. Positive reviews get answered automatically, everything below your threshold is held back for human review. And because every reply is logged, everyone sees who or what responded. Every review gets answered without anyone having to hope a colleague will pick it up.
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Setting targets is easy. Hitting them at every location is not.
A response rate above 90%, replying within 24 hours, a star target per location. On paper, everyone agrees. In practice, it slips the moment things get busy: the Saturday rush, the holiday season, that one location where a manager just left.
In Pro, you set those targets per location and see continuously who's hitting them and who isn't. Reviews below a threshold are held back for human review, the rest is handled by the AI you've configured. Targets stop being ambitions and become a way of working. Organizations with dozens of locations use this to keep their response rate at 97% and above, even during peak periods.
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Know what customers talk about, per location
Nobody reads hundreds of reviews a month. Yet that's exactly where the real story sits: that one location where waiting times are creeping up, the branch where staff keep getting mentioned, the complaint that pops up at three locations at once.
Pro automatically groups complaints and compliments by topic, with the trend attached. If complaints about one topic are rising, you see it before it hits your score. And you also see what's going well, so you know what to hold on to. Reviews stop being a marketing afterthought and become management information for the whole organization.
50+
Reliable partners
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5.0
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What used to cost us a whole morning every week, we now handle in under an hour.
Roger van Bulken
Bochane
5.0
"With three locations and growing brands like Omoda and Jaecoo, Repmanager saves us well over 30 minutes a day. That time goes to customers in the showroom."
Robin Jongerius
Hans Jongerius
What are Repmanager's prices
Calculate how much Repmanager costs for your organization
Free
All your reviews in one smart dashboard, with 25 AI replies per month. Free to use, no payment details required.
€0
per month
Included
1 location, with Google and Klantenvertellen connected
All your reviews in one overview
Instant notification for every new review
25 AI replies per month
Dashboard with your reputation score
Free, no payment details
Lite
For business owners who want every review answered, without chasing them yourself. Unlimited AI replies and auto-reply.
€39
ex. VAT
per month
Everything in Free, plus:
Up to 5 locations
Unlimited AI replies
AI trained on your tone of voice
Reply rules that answer reviews automatically
Review invitations via email and QR code
In-depth review analytics
Email support
Most popular
Pro
For organizations with multiple locations that want control per location. Compare locations, track KPI goals and work with your whole team.
€149
ex. VAT
per month
Everything in Lite, plus:
5 locations included, expandable up to 70
Unlimited users, with roles and permissions
Rep Shield blocks risky replies and filters spam
KPI targets for rating, response rate and response time
Compare locations side by side
Biggest complaints and compliments from your reviews
Personal onboarding and help with your AI settings
Support via email and meetings
Free
All your reviews in one smart dashboard, with 25 AI replies per month. Free to use, no payment details required.
€0
per month
Included
1 location, with Google and Klantenvertellen connected
All your reviews in one overview
Instant notification for every new review
25 AI replies per month
Dashboard with your reputation score
Free, no payment details
Lite
For business owners who want every review answered, without chasing them yourself. Unlimited AI replies and auto-reply.
€32
ex. VAT
per month, billed yearly
Everything in Free, plus:
Up to 5 locations
Unlimited AI replies
AI trained on your tone of voice
Reply rules that answer reviews automatically
Review invitations via email and QR code
In-depth review analytics
Email support
Most popular
Pro
For organizations with multiple locations that want control per location. Compare locations, track KPI goals and work with your whole team.
€124
ex. VAT
per month, billed yearly
Everything in Lite, plus:
5 locations included, expandable up to 70
Unlimited users, with roles and permissions
Rep Shield blocks risky replies and filters spam
KPI targets for rating, response rate and response time
Compare locations side by side
Biggest complaints and compliments from your reviews
Personal onboarding and help with your AI settings
Support via email and meetings
Bochane cleared a backlog of 2,000+ reviews.
Book a 15-minute demo. We show you how it works for your locations.
FAQs
Everything you need to know about Repmanager
How does pricing work beyond 5 locations?
Pro starts with 5 locations included and scales flexibly up to 70. You only pay for the locations you use and can scale up at any time. From 70 locations, we'll look at an Enterprise setup together.
We have multiple profiles per location. Is that possible?
Yes. You connect multiple Google profiles to one location, for example when you want to keep different brands or departments at the same address separate. Each profile keeps its own voice: the AI replies per profile in the right tone.
How do we keep our tone consistent across all locations?
You configure the AI at organization level and every location automatically uses those settings. If a location is different, you give it custom settings and those apply. The same voice everywhere by default, customization only where you choose.
What does Rep Shield do?
Rep Shield automatically detects suspicious reviews: copy-paste texts, accounts that have never been anywhere, competitors with a short fuse. You'll find them under their own filter and report them to Google with one click. That keeps your score an honest reflection.
What does onboarding look like?
Personal. We set up RepManager together, matched to your organization: locations, profiles, roles and KPI targets. We also configure the AI settings with you. After that, you can reach us by email and in meetings.
What's the difference with Lite?
Lite is for the owner who does everything themselves, with up to five locations and one user. Pro adds the management layer: KPI targets per location, location comparison, top complaints and compliments, multiple users with roles, Rep Shield and personal onboarding. If you work with a team or run multiple locations, Pro is the starting point.