Enterprise

Manage reputation on numbers, not gut feeling

With one location, you know whether your reviews are under control. With eight, you don't. Who replied today? Which location is falling behind? And does your picture match what customers are writing?

Pro makes reputation manageable. Every review from every location comes into one environment, your team works together with roles and permissions, and you see scores, trends and targets per location. So you don't just know that reviews get answered, you know how every location is doing.

€124 per month with annual billing, ex VAT. 5 locations included, flexibly scalable.

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Amsterdam

Probleem

Ben Jacobs

Amsterdam, Noord-Holland

Erg teleurgesteld in de service. De afspraak werd afgezegd en het personeel leek zeer ongeïnteresseerd.

Automatisch beantwoord

Wat vervelend om te horen, Ben. Wij nemen ons serviceniveau uiterst serieus. Neemt u daarom gerust contact op met onze vestigingsmanager Mark Jansen via 020-123 456, zodat we tot een gepaste oplossing kunnen komen.

Compare locations

See which location is doing well, and which needs attention

Your organization's average says very little. One location in a dip skews the picture, and you only notice when customers stay away or the quarterly numbers disappoint.

In Pro, all your locations sit side by side in one table: score, response rate, response time and whether they're hitting their targets. Sortable, with trends per location. One glance tells you who's running well and where to step in. Not once a quarter in a report, but live, every day.

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Every location, every source

Google and Klanten Vertellen from every location in one timeline. Multiple profiles per location come together neatly too.

Your team works together

Multi-user with roles and permissions. Location managers run their own location, you keep the overview through the master account.

You manage by numbers

KPI targets per location: response rate, response time and star rating. Everyone knows what they're held to.

5 locations included. scalable up to 70. Multiple profiles per location? No problem.

The structure in RepManager follows your organization: locations, location groups and brands. We set it up together during onboarding.

Every review answered, at every location, in the right tone

The foundation under everything: the AI that replies. You set it up once at organization level: your tone, your guidelines. Every location automatically uses those settings, until you fill in custom settings for a location. Then those apply. So you set up ten locations in one go, and only give the locations that are genuinely different their own configuration.

Auto-reply works the same way: organization-wide or per location. Positive reviews get answered automatically, everything below your threshold is held back for human review. And because every reply is logged, everyone sees who or what responded. Every review gets answered without anyone having to hope a colleague will pick it up.

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Setting targets is easy. Hitting them at every location is not.

A response rate above 90%, replying within 24 hours, a star target per location. On paper, everyone agrees. In practice, it slips the moment things get busy: the Saturday rush, the holiday season, that one location where a manager just left.

In Pro, you set those targets per location and see continuously who's hitting them and who isn't. Reviews below a threshold are held back for human review, the rest is handled by the AI you've configured. Targets stop being ambitions and become a way of working. Organizations with dozens of locations use this to keep their response rate at 97% and above, even during peak periods.

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Know what customers talk about, per location

Nobody reads hundreds of reviews a month. Yet that's exactly where the real story sits: that one location where waiting times are creeping up, the branch where staff keep getting mentioned, the complaint that pops up at three locations at once.

Pro automatically groups complaints and compliments by topic, with the trend attached. If complaints about one topic are rising, you see it before it hits your score. And you also see what's going well, so you know what to hold on to. Reviews stop being a marketing afterthought and become management information for the whole organization.

Plan een gesprek

50+

Reliable partners

5.0

"Where we used to lose a whole morning every week, we now handle it in under an hour."

Roger van Bulken

Bochane Groep

5.0

"Met drie vestigingen en groeiende merken zoals Omoda en Jaecoo bespaart Repmanager ons dagelijks ruim 30 minuten. Die tijd gaat naar klanten in de showroom."

Robin Jongerius

Hans Jongerius

Pricing

What are Repmanager's prices

Calculate how much Repmanager costs for your organization

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Lite

For organizations with one location that want to manage reviews professionally and systematically.

$29

ex. VAT

Monthly

Try free for 14 days

Features:

Manage Google reviews

Manage customer reviews

Smart, customizable review notifications

Automatic replies with auto-reply

Trainable AI in your tone of voice

1 user

1 location

Email support

Unlimited AI replies

Comprehensive review analytics

Google Business Profile integration

Fully automated AI auto-reply

FAQs

Everything you need to know about Repmanager

Is your question not listed? Get in touch

How does pricing work beyond 5 locations?

Pro starts with 5 locations included and scales flexibly up to 70. You only pay for the locations you use and can scale up at any time. From 70 locations, we'll look at an Enterprise setup together.

We have multiple profiles per location. Is that possible?

Yes. You connect multiple Google profiles to one location, for example when you want to keep different brands or departments at the same address separate. Each profile keeps its own voice: the AI replies per profile in the right tone.

How do we keep our tone consistent across all locations?

You configure the AI at organization level and every location automatically uses those settings. If a location is different, you give it custom settings and those apply. The same voice everywhere by default, customization only where you choose.

What does Rep Shield do?

automatically detects suspicious reviews: copy-paste texts, accounts that have never been anywhere, competitors with a short fuse. You'll find them under their own filter and report them to Google with one click. That keeps your score an honest reflection.

What does onboarding look like?

Personal. We set up RepManager together, matched to your organization: locations, profiles, roles and KPI targets. We also configure the AI settings with you. After that, you can reach us by email and in meetings.

What's the difference with Lite?

Lite is for the owner who does everything themselves, with up to five locations and one user. Pro adds the management layer: KPI targets per location, location comparison, top complaints and compliments, multiple users with roles, Rep Shield and personal onboarding. If you work with a team or run multiple locations, Pro is the starting point.

Kunnen we klein beginnen?

Ja. Veel organisaties starten met een deel van de vestigingen en breiden daarna uit. De inrichting is daarop gebouwd: nieuwe locaties toevoegen kan zonder opnieuw te beginnen.