International reputation management on autopilot: How Royal Kebab manages 20+ locations remotely

The challenge: Remote management and language barriers

‍

‍

For multi-location operators, visibility and speed matter. For Yurii, it was a double challenge. He is responsible for the Google reviews and customer feedback across 20+ locations in Ukraine, while living and studying in Germany.

‍

Two blockers made manual review management unsustainable:

• Time pressure: Manually monitoring and replying to reviews took 1 to 2 hours per week, time he did not always have as a student.
• Language and context: Reviews came in Ukrainian and English. Switching between languages and writing authentic, grammatically correct responses slowed everything down and increased the risk of inconsistency.

‍

‍

The solution: A multilingual “control tower” for AI review management

‍

Royal Kebab implemented Repmanager.ai to streamline day-to-day online reputation management and centralise review response workflows across all locations. Repmanager.ai now acts as the hub for every restaurant:

• Native level AI responses: Repmanager.ai automates most positive Google reviews in fluent Ukrainian, with an understanding of language nuances so replies still feel personal and human.
• Centralised dashboard: Instead of logging into 20 separate Google accounts, Yurii can see performance across all locations at a glance, making multi-location reputation management realistic from anywhere.
• Sentiment analysis and prioritisation: The AI filters the noise. Yurii does not have to read every short positive review, but gets clear signals when negative trends appear at a specific location, so he can step in fast where it matters most.

‍

‍

Managing multiple locations?

‍

Whether you are on-site or on the other side of the world, you can stay in control without the stress. Try Repmanager.ai for free.

‍