1. Wait for your reviews to load
After onboarding, the reviews of your linked locations are automatically retrieved. This usually takes 1 to 2 minutes.
Nothing showing yet? Give it a moment; this happens in the background.
2. Add additional locations (if required)
Do you have a Lite subscription? Then you usually add one location directly during onboarding. Still no reviews after a few minutes? Then check that the location has been added correctly. If something went wrong, you can fix it under:
Organization → Locations (in the avatar menu, top right)
With a Pro subscription you can link multiple locations. If you haven't added them all yet, you can also do that under Locations. Sign in with your Google Account and select the locations you want to manage. Repmanager then retrieves the reviews automatically.
Make sure your Google Account has access to the correct locations. Otherwise, we won't be able to retrieve the reviews.
3. Set up notifications
Do you respond to a review within 24 hours? Then you'll score better in Google Maps, for example.
Go to Notifications in the avatar menu. There, you decide how and when you want to stay up to date with new reviews.
Recommended settings:
- Get notified in the app or by email when a new review comes in
- Or receive a daily activity report at a fixed time, such as 9:00 a.m.
4. Set up automatic responses
For simple reviews, such as 5 stars without text, you can have them answered automatically.
Go to Reply rules in the left menu. There you set the following:
- Which reviews are automatically responded to (for example: 5 stars, no text)
- How much time there is between review and response (the delay)
- Which replies may be used (such as:
“Thank you”,
“Thanks for your review”,
“Thank you for your rating”)
Repmanager automatically chooses one of the specified replies and posts it after the set delay. This way, you save time without sacrificing engagement.
5. Set up AI for smart responses
For longer or negative reviews, you usually want to say something personal. But that can take a lot of time.
That's why Repmanager's AI helps you with this. This was already partially set up during onboarding, but you can further fine-tune it.
Go to AI guidelines in the left menu. This is where you define how the AI writes your replies. Adjust the settings so that the replies match your tone and way of working.
Also read this article if you need help with this:
How to steer the AI in Repmanager
6. Collect reviews
Good reviews don't come naturally. You have to work on that consistently. Think in terms of flows: when and how do you ask customers for a review? Repmanager helps you with this with useful tools:
Go to the Invites menu.
For each location, you can:
- Generate a QR code
- Print it and hang or place it in a logical location
Point happy customers to the QR code. This makes it easy to leave a review.
In addition, you can also send invitations via email. Choose a fixed time during the week to send an invitation to all satisfied customers.
7. Pick up unanswered reviews
You can still repair a lot after the fact. Go to Reviews, open the Urgent view and filter on the intent Problem. Do you still see unanswered reviews there, even from 1 to 3 years old? Respond anyway. This shows that you are involved, even after a long period of time.
Want to read more about the best way to do this?
You can also still respond to positive or neutral reviews from the past year.
In summary
With these 7 steps, you're all set to get started:
- Have your reviews loaded
- Optionally, add additional locations
- Set up your notifications properly
- Enable automated responses for short reviews
- Personalize your AI for smart responses
- Start actively collecting reviews
- Respond to old and unanswered reviews
Everything set up? Then Repmanager does a large part of the work for you. You stay in control and save time.
Ready to get started? Take the next step and stay top-of-mind with your customers.
