1. Wait for your reviews to load
After onboarding, the reviews of your linked locations are automatically retrieved. This usually takes 1 to 2 minutes.
Don't you see anything appear yet? Just wait and see, this is happening in the background.
2. Add additional locations (if required)
Do you have a Lite subscription? Then you usually add one location directly during onboarding. Don't you see any reviews coming out after a few minutes? Then check that the location has been added correctly. If something went wrong, you can fix it via:
Settings → Locations → Add
At a Pro subscription you can link multiple locations. If you haven't added them all yet, you can also do that via Locations → Add. Sign in with your Google Account and select the locations you want to manage. Repmanager then retrieves the reviews automatically.
Make sure your Google Account has access to the correct locations. Otherwise, we won't be able to retrieve the reviews.
3. Set up notifications
Do you respond to a review within 24 hours? Then you'll score better in Google Maps, for example.
Go to Settings → User and look below Notification settings. There, you decide how and when you want to stay up to date with new reviews.
Recommended settings:
- Enable real-time notifications for instant notifications
- Or set a daily moment, such as 9:00 a.m.
4. Set up automatic responses
For simple reviews, such as 5 stars without text, you can have them respond automatically.
Go to Settings → Auto reply. There you set the following:
- Which reviews are automatically responded to (for example: 5 stars, no text)
- How much time there is between review and response
- Which reactions can be used (such as:
“Thank you”,
“Thanks for your review”,
“Thank you for your review”)
Repmanager automatically chooses one of the specified responses and posts them after the set time. This way, you save time without sacrificing engagement.
5. Set up AI for smart responses
For longer or negative reviews, you usually want to say something personal. But that can take a lot of time.
That's why Repmanager's AI helps you with this. This was already partially set up during onboarding, but you can further fine-tune it.
Go to Settings → AI Guidelines. Here's how the AI creates your answers. Adjust the instructions so that the responses match your tone and way of working.
Also read this article if you need help with this:
How to control the AI in Repmanager
6. Collect reviews
Good reviews don't come naturally. You have to work on that consistently. Think in terms of flows: when and how do you ask customers for a review? Repmanager helps you with this with useful tools:
Go to the Invitations menu.
For each location, you can:
- Generate a unique QR Code
- Print it and hang or place it in a logical location
Point happy customers to the QR code. This makes it easy to leave a review.
In addition, you can also send invitations via email. Choose a fixed time during the week to send an invitation to all satisfied customers.
7. Pick up unanswered reviews
You can apply a lot of bandages retroactively. Go to the Reviews Overview and filter by Urgent and Issue. Do you still see unanswered reviews there, even from 1 to 3 years old? Respond to it anyway. This shows that you are involved, even after a long period of time.
Want to read more about the best way to do this?
You can also respond well to positive or neutral reviews from the past year.
Summarized
With these 7 steps, you're all set to get started:
- Have your reviews loaded
- Optionally, add additional locations
- Set up your notifications properly
- Enable automated responses for short reviews
- Personalize your AI for smart responses
- Start actively collecting reviews
- Respond to old and unanswered reviews
Everything set up? Then Repmanager does a large part of the work for you. You stay in control and save time.
Ready to get started? Take the next step and stay top-of-mind with your customers.
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